TCI is a prime small business contractor under the Naval Sea Systems Command (NAVSEA) SEAPORT Enhanced (SEAPORT-e) Multiple Award Contract (MAC) for Engineering, Technical, and Programmatic services in support of NAVSEA Warfare Centers, NAVSEA Headquarters, and its related Program Executive Offices (PEOs) and field activities. Teaming with Digital Management, Incorporated and Modis, Inc., TCI is a prime small business contractor on SEAPORT-e in all the seven geographical zones within the United States and its territories that provides support services for all phases of weapon systems acquisition and life-cycle support including research and development support, prototyping, acquisition logistics, modeling, test and evaluation trials, and engineering support for NAVSEA, Naval Air Systems Command (NAVAIR), Space and Naval Warfare Systems Command (SPAWAR), Naval Supply Systems Command (NAVSUP), Military Sealift Command (MSC), Naval Facilities Engineering Command (NAVFAC), Strategic Systems Programs (SSP), and the United States Marine Corps. Through our team’s experience, we possess the capability to effectively integrate services, incorporate best management practices, and realize cost savings under this contract.
Conformed Copies of Task Orders Received
Currently, there are no conformed copies of task orders received.
- TRI-COR Industries - TCI
Area of Expertise: Systems and Process Engineering, Simulation, Technical Data, Software Engineering, Human Factors, CM, System Development, IA, Logistics, Training, Program Support
- Digital Management, Incorporated – DMI
Area of Expertise: Mobility, Cybersecurity, Big Data, and Mission Application Platforms
- Modis, Inc.
Area of Expertise: Augments Recruiting Functions in all Geographic Zones
Last 3 Years Services Experiences
Functional Area 3.2 – Engineering, System Engineering and Process Engineering Support
Relevant Experience – TCI’s designed a solution to implement automated provisioning and build of infrastructure and mission system servers within the Applications, Infrastructure, and Systems Support (AISS) enclave environment. The result was a significant reduction in the manual efforts required to refresh hardware and software. TCI helped Air Mobility Command (AMC) realize an 80% reduction in build time for operating system and infrastructure components, greatly improving consistency of the builds while dramatically reducing the associated costs. This resulted in a reduction in the number of findings during security scans, improving overall command and control (C2) enclave security.
Functional Area 3.3 – Modeling, Simulation, Simulation and Analysis Support
Relevant Experience – The TCI AISS Testing Team consists of subject matter experts (SMEs) conducting extensive tests, including Simulated Operational Testing. These SMEs work as an operational user would from the initial data entry using both correct and incorrect information to ensure positive and negative results are achieved. This is referred to as “button-ology” testing. The result of using the “button-ology” method is an improved ability to determine how the system will handle an operational load. We conduct timed tests with multiple testers designed to stress the system to simulate an operational load. We also conduct testing from an off base location that simulates an actual user connecting to the system from another base or operating facility. All tests are conducted in accordance with established government approved test plans. We formally document the entire test process and our acceptance or rejection recommendation. Our AISS Testing Team maintains detailed Software Test Reports (STRs) throughout and following each test event. We deliver STRs within five working days of concluding active Government Test & Evaluation (GT&E) activities.
Functional Area 3.5 – System Design Documentation and Technical Data Support
Relevant Experience – When TCI implemented NetIQ in the AISS C2 enclave, we developed extensive baseline description documentation, updated schedules in support of engineering activities, developed proofs-of-concept, and produced and updated design and engineering documentation consistent with our configuration management plan. TCI then recommended expanding the NetIQ Enterprise Systems Management solution to cover the remaining systems. Implementing NetIQ has allowed TCI to extend system architecture tool functionality with minimal cost as well as provide efficient, 24x7 system monitoring.
Functional Area 3.6 – Software Engineering, Development, Programming, and Network Support
Relevant Experience – TCI has experience on the AISS and USTRANSCOM Reference Data Management (TRDM) contracts conducting software security, web services development, web services testing, and other IT device applications and testing, security layer integration, database cleanup, data wrapping, and data conversion. TCI ensures all applications being delivered receive their IA DIACAP or RMF certification. Our extensive integration work on the AISS contract for new systems has demonstrated our highly effective approach and capabilities in software security, security layer integration, database support, system performance tuning, and web services testing, as well as DIACAP and RMF certifications support to associated PMOs.
Functional Area 3.8 – Human Factors, Performance, and Usability Engineering Support
Relevant Experience - Our experience with aviation systems has made us skilled in the Aviation Operational Risk Management (AvORM) tool used by aircrews and planners to measure human factors and scientifically manage potentially adverse conditions that may threaten safety, operational success or mission effectiveness. AvORM allows planners at all levels, squadron leadership, and aircraft commanders to examine numerous variables and score the operational risk associated with a flying mission. Years of human factors, location conditions and flying operations research by scientific professionals are built into this dynamic and responsive application. As users make inputs to AvORM, this information is analyzed for its predictive value using complex algorithms. Our personnel are responsible for testing and provide training for this risk management tool. It is through our experience as former aircrew members and as system experts in AvORM that we understand how various human factors can affect a project and its mission.
Functional Area 3.10 – Configuration Management (CM) Support
Relevant Experience – TCI established and maintains the AISS Configuration Management Plan (CMP) to ensure discipline for proactive system and software configuration control outlined in our CMP, detailing the following baselines: Testing, Production, and Functional. We also work with the AISS PMOs to develop metrics to provide visibility into the effectiveness of our CM processes in management of AMC requirements, tasks, and resources. In addition to the CMP, TCI has documented our processes and trained our team members based on these processes to ensure Mobility Air Force (MAF) C2 In-Transit Visibility (ITV)/Business systems receive consistent, precise, and measurable service. In Fiscal Year 2014 (FY14), the TCI AISS Configuration Management Team was responsible for tracking and maintaining over 8,000 configuration items and experienced zero (0) reports of error.
Functional Area 3.11 – Quality Assurance (QA) Support
Relevant Experience –TCI maintains a QA program proven in the AMC MAF C2, ITV/Business Systems environment, and within a QA framework compliant with the Government Quality Assurance Program for the AISS project. Our defined processes result in consistent, high-quality performance, products, services and delivery. The results of our quality system are: • Adherence to documented AISS baselines • Early identification and possible mitigation of possible problems, defects, and non-conformance items • Program metrics at frequencies useful for programmatic decision making • Timely review and analysis of metrics against measurement goals • Metrics review reporting to stakeholders, validating performance • Continual improvement of the quality management system.
Functional Area 3.12 – Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support
Relevant Experience –TCI applies our in-depth knowledge of all the systems in the AISS enterprise to recommend sound, responsive, attainable solutions. TCI supports activities to make applications PK-enabled (PKE) in order to achieve standardized, Public Key Infrastructure-supported capabilities for digital signatures, encryption, identification and authentication for the AISS project. We assist in defining user and registration requirements to Local Registration Authorities (LRAs). TCI provided solutions are designed to meet confidentiality, data integrity, authentication, and non-repudiation requirements. We develop solutions that comply with National Institute for Standards and Technologies (NIST) and Federal Information Processing Standards (FIPS) standards or IC standards. TCI uses Agile development techniques such as Scrum and Kanban to support development of the TRDM data system.
Functional Area 3.14 – Interoperability, Test and Evaluation, Trials Support
Relevant Experience – TCI has been involved in several testing events where we conduct all functional, technical, regression, and interoperability testing according to the approved Test Plan. For AISS, we document, track, and report problems identified during testing using Government-approved tools and facilitate the review of issues discovered during testing. TCI has an extensive body of knowledge and background in technical, unit, system, interoperability, regression, security, performance, load, exception, system degradation, and interoperability testing to ensure engineered solutions meet all prescribed requirements. Prior to conducting any system testing, we will verify all security and IA requirements have been validated and approved by the TO customer’s security representative.
Functional Area 3.16 – Logistics Support
Relevant Experience – TCI, through our TRDM program, provided direct support to the Defense Logistics Community by creating and developing a standard Data Interoperability Facility through Enterprise Centralized Management. This facility performs distribution and synchronization of standard reference data from 600 disparate sources to manage 2,000 reference Data Tables in support of 43 Defense organizations.
Functional Area 3.18 – Training Support
Relevant Experience – TCI has provided training for the past 20 years on GDSS, ACFP, GATES, AvORM and CAMPS systems to over 25,000 users worldwide. This training includes user and system training to the Functional and Technical help desks, technical support, testers, and field units. In addition, TCI provides process improvement training. TCI provided all training for Air Force GDSS that consists of user manuals, special use guides, training tools (such as checklists), and curricula to support 18 classroom courses. During the last four (4) years, the TCI GDSS Training Team has taught 1,852 classes to 14,620 students from 182 locations.
Functional Area 3.20 – Program Support
Relevant Experience - TCI provides real-time information for all Military Airlift global Enterprise Applications and Infrastructure for the AISS project. We streamlined procedures and improved operation of testing, training, and fielding of enterprise AISS business systems. We provide engineering solutions for ensuring there is no disruption, in a “No Service Interruption” (NSI) environment, to operational services as releases are fielded. TCI has brought together and matured the many components which prevent local interruptions from affecting the enterprise, resulting in a true NSI approach. To date, TCI has never experienced a failed fielding event.
Customer Service Points of Contact
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Quality Assurance Program
TCI’s corporate commitment is nothing less than total customer satisfaction. Our quality assurance and control program is integrated with all of the elements in our project approach, processes and culture. We create a team environment where all professionals clearly understand their responsibilities and expectations in the delivery of support services. We orient all project management team personnel to our quality standards and processes and ensure conformance to requirements and technical specifications through a series of periodic performance and status reviews. Using total client satisfaction as measured through our standard customer service survey process as a key metric for program staff evaluation, we assign each project team accountability for the service quality of all work activities.
Our quality-oriented processes and culture include:
All TCI managers and employees are informed of TCI’s Quality Policies and Procedures during an initial orientation and routinely thereafter while assigned to specific projects. TCI has the highest corporate commitment to quality customer service delivery. We have planned and executed our QC activities around Total Quality Management (TQM) principles that emphasize customer focus and continual improvement of service and product quality over the life of every activity/contract performed. Our entire staff (from junior employees to our most senior managers), is trained and evaluated in the use of TQM principles and practices. Our focus on quality comes from the top of the organization, but the delivery of quality comes from those performing the work activities. Our goal of increased customer satisfaction is achieved only through better service quality.
In addition to the Quality Control Program described above, TCI has instituted an on-going corporate quality audit program as mandated by our CMMI Level 3 appraisal for Services and Development and led by our Continuous Service Improvement (CSI) lead. Every Task Order won and executed by TCI is covered under this program, including all Seaport-e Task Orders. A trained independent auditor is assigned to the Task Order to conduct bi-annual audits based on a tailored checklist that is created by the auditor based on the work requirements of the Task Order. The auditor meets with the Project Manager for the Task Order to conduct the audit. After the audit session is complete, the auditor fills out the checklist and shares the results with the PM, along with the required remedial actions (if any) to address any deficiencies found. The CSI Lead tracks the status of completion of action items from the audit directly with the PM. This process ensures timely fix to any process or quality problems found during the audit.